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181 Jobs in Al Aqah, Fujairah, UAE
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Require Supervisor Restaurant

Supervisor-Restaurant Primary LocationARE-United Arab Emirates-Fujairah-Le Méridien Al Aqah Beach Resort Posting DateSep 14, 2017Job Number17001Y86Job CategoryFood and Beverage & CulinaryBrandLe MeridienScheduleFull-timeRelocation?No
-Source (Mitula)

Carpenter

We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Carpenter you are responsible to construct, erect, install and repair structures and fixtures of wood, plywood and wallboard using carpenter's hand tools and power tools your role will include key responsibilities such as: • Carry out maintenance and repair works as required • Carry out day to day maintenance within the hotel building where problems of a carpentry nature occur • Fix shelving and cabinet construction • Fix door locks and security items, as well as various types of windows and glazing • Partition woodworking machinery and the minimal amount of general building • Remove damaged or defective parts or sections of structures and repair or replace, using hand tools • Finish surfaces of woodwork or wallboard in houses and buildings, using paint, hand tools and paneling • Fill cracks and other defects in plaster or plasterboard and sand patch, using patching plaster, trowel and sanding tool • Carry out all works as per the country technical regulations and safety standards • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures Skills Education, Qualifications & Experiences You should have a proven knowledge in the operation and maintenance of the equipment. A good command of English. Knowledge & Competencies The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Understanding Hotel Operations Teamwork Planning for Business Supervising People Understanding Differences Supervising Operations Effective Communication Drive for Results Customer Focus Adaptability
-Source (Mitula)

Plumber

We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Plumber you are responsible for all the plumbing systems maintenance as instructed by Supervisor while adhering to Hotel policies and procedures, your role will include key responsibilities such as: • Maintain and inspects joints, valves, pumps, boilers, heaters, sinks, commodes, tanks, valves, and other plumbing system components to locate malfunctions, and repairs or replaces when necessary • Performs preventive maintenance in Guest rooms and public areas as required in order to meet the Guest needs • Ensure that the plumbing system components are properly monitored in order to avoid to avoid malfunctions and repairs or replaces when necessary • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures Skills Education, Qualifications & Experiences You should have a proven knowledge in the operation and maintenance of the equipment. A good command of English. Knowledge & Competencies The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Understanding Hotel Operations Teamwork Planning for Business Supervising People Understanding Differences Supervising Operations Effective Communication Drive for Results Customer Focus Adaptability
-Source (Mitula)

Captain

We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests • Practice good customer relations and attend to customer complaints and queries satisfactorily • Ensure the Outlet is set-up for service and supervise for a smooth operation • Direct and supervise the service team to ensure that all duties are performed as per standards • Ensure that all colleagues have received adequate training to perform their duties • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques by exceeding guest expectations and to increase revenue Skills Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
-Source (Mitula)

Recreation Attendant

We are currently looking for young, dynamic, self motivated Recreation professionals who want to move their careers forward. As a Recreation Attendant you are responsible to ensure that all health club area responsibilities are carried out in an efficient and timely manner and your role will include key responsibilities such as: •Ensure swimming pools (main & children’s pool) and the complete health club area is clean at any times and report any maintenance •Ensure the sun lounges are clean and free of any debris during the operation •Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning •Provide guest assistance on arrival to Bodylines •Assist with the cleaning of all areas of the operation •Assist with potential new members, giving a complete tour of the facility and being fully conversant with all prices and facility details of the club •Check constant on the changing rooms and ensure that they are clear of litter, used towels, etc. •Report any guest complaints to Superiors immediately •Observe high standards of personal hygiene Skills Education, Qualifications & Experiences You should ideally have a diploma or vocational training in the sports / leisure field with preferable previous work experiences within a hotel. Ability to swim is a must. Physically fit and able to work long hours in an outside environment are essentials. Good command of English and good interpersonal abilities are an advantage. Knowledge & Competencies The ideal candidate will be customer driven with good guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies Understanding the job Teamwork Teamwork Taking Responsibility Recognising Differences Adaptability Customer Focus
-Source (Mitula)
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Internship September 2017

We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following: • Complete a successful training period and gain exposure in a professional work environment • Contribute towards continuous improvement in customer service standards • Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required • Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department Skills Education, Qualifications & Experiences You should currently be studying in a Hotel Management School or University and have a strong passion for the Hospitality Sector. You must also have fluency in both written and spoken English and an immaculate personal presentation. Knowledge & Competencies The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with colleagues and guests effectively. You are easily approachable, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork
-Source (Mitula)

Lifeguard

Areas of responsibility include Recreation – Swimming Pool and the entire area. Maintains safe swimming conditions in the pool, deck and surrounding areas. Creates a safe and positive atmosphere that promotes guests/ members’ safety and engagement in accordance with the IHG (InterContinental) policies and procedures. Duties and Responsibilities FINANCIAL RETURNS To organize and conduct specialized educative activities such as personalized swimming classes or sessions, group trainings. This would enhance the additional package of revenue from personalized attention with the clients. To suggest and recommend other health club facilities upon inquiries and offer competent and professional orientation of the facilities that would help clients acquires adequate information of the positive needs to be part of this community. To share fruitful ideas of his experience, awareness, knowledge and skills towards setting up and organizing outstanding promotions with reference to swimming events that would certainly target and maximize the business. To ensure and promote repeat guests by constructing professional relations that ignites ‘a like to Love’ atmosphere for clients and from competent skills and knowledge of the services offered. PEOPLE To monitor the use of the facilities and ensure that un-authorized persons are not permitted to enter and use the health club facilities unless they are a hotel guest, club member or permitted visitors. To ensure the careful handling of all cleaning materials, chemicals and machinery and to follow the necessary safety precautions to safeguard the risk of injury to oneself and to guests. To maintain control and ensure that the guests and members follow the rules of the health club and hotel that would curb the unruly behaviours such as drunkards, risky playful games. To be responsible in the event of guests, members or staff sickness, emergency incidents and offer First Aid services including CPR whenever necessary. GUEST EXPERIENCE To welcome prospective members in a professional and courteous manner providing them with a full explanation and orientation of the swimming pool, Jacuzzi, pool bar, sauna, steam and all areas of the health club together with the services available and to promote and sell memberships. To log the necessary details of the person enquiring in the log book. To supervise the swimmers at all times hence meting their expectation of feeling secured while keeping an eye, identifying and preventing potential risks and hazards. To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a sympathetic and professional manner, attempting to resolve these problems as quickly and formally as possible and are conscious of the importance of safety through giving out advice. Offer guests with complementary amenities such as towels, lockers, drinking water and assist or guide them on the appropriate usage of the facilities. RESPONSIBLE BUSINESS To ensure that you pay attention to personal hygiene and cleanliness and that you and your area are always well presented and groomed to the hotel& departmental standards (outstanding Impression). Responsible for cleaning and vacuuming the swimming pool and Jacuzzi. To liaise with the pool bar staff in providing food and beverage service to Hotel guests and Club members and to assist the Food and Beverage Department when setting up for pool-side functions. To inform the health club manager or supervisor on a daily basis of any faults, defects or maintenance requirements. To be responsible for water rescue and curb drowning incidents. To spot hazards and prevent accidents such as cuts, burns, fire, slip and fall etc Perform other duties as assigned. Can cover and take ownership of various areas of the health club such as gym, attendance and the reception. ACCOUNTABILITY This is typically a life safety professional with competent knowledge and skills of the swimming pool operation and offer variety of safety and swimming disciplines such as personalized swimming classes, first Aid and CPR.This is a full- time position at the Crowne Plaza Dubai- Deira Do you have what it takes to be a leader in the world's most global hotel company? If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist. Qualifications Experience: Has experience in a similar position for at least 12 months with great interpersonal skills and an excellent level of physical fitness. Skills and Knowledge Strong Communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team Education or Certification Good level of English essential Preferably holding a school leaving Certificate Valid and well recognized International Certificate for completion of life guarding Valid
-Source (Mitula)

Telephone Operator Russian/Arabic Speaking

Under the general direction of the Guest Service Centre Supervisor/Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures; oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction. To act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction. Duties and Responsibilities FINANCIAL RETURNS Promote Inter-Hotel sales and in-house facilities. Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets. Recycle where-ever possible and enforce cost saving measures where appropriate. OUR PEOPLE Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook. Comply with Company Grooming Standards and maintain a high standard of personal hygiene and be well groomed and well dressed at all times. Comply with Time and Attendance Policies. Actively participate in training and development programs and maximize opportunities for self development. GUEST EXPERIENCE Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to guests. Accurately and promptly fulfill guest’s requests. Anticipate guest’s needs. Maintain a high level of knowledge, which affects guest experience. Demonstrating a ‘service’ attitude. Taking appropriate action to resolve guest complaints. Answers all calls within 3 rings, using the guest surname at least three times throughout conversation. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. Perform tasks as directed by your manager in pursuit of the achievement of business goals. Inputs all Guests, Engineering, Housekeeping, etc. requests promptly and accurately into the QEMS rapid response system. Monitors all calls that are in queue and answers appropriately. Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority. Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame. Continually checks on the pending QEMS work orders that have not been completed. Handles all guest wake-up calls. Handles guest messages – written and or voice mail and sends fax out regarding guest inquiries and requests. Logs all guest complaints and guest history into QEMS for future reference, tracks trends in service deficiencies and reports them to senior management. Has the knowledge to check-in and check-out guests from Opera, through the telephone. Knows the basics about what guests might request regarding Engineering requirements. Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning. Updates all white boards with current information about the hotel and its activities and has complete knowledge of all in-house groups and banquet events current and future. Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations. Must ensure high recognition of Priority Club and Ambassador Members in order to achieve high scores in the HeartBeat survey. Ensure maximum involvement in the HeartBeat program in order to obtain higher results. Completes the beginning and ending shift duties that include turnover shift report, outstanding jobs not completed in QEMS and any other daily, weekly and monthly reports required by senior management. RESPONSIBLE BUSINESS Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same. Familiarize yourself with emergency and evacuation procedures Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes ACCOUNTABILITY The Guest Service Centre Agent is responsible for dealing with guest requirements in a courteous, charming and professional sales-orientated manner to both internal and external guests. The agent’s tasks are to provide a prompt and satisfactory resolution to any inquiry, request, and problem or complain from internal and external guests of the hotel. Do you have what it takes to be a leader in the world's most global hotel company? If so, make it happen and apply now for a career with InterContinental Hotels
-Source (Mitula)

AC Technician

FINANCIAL RETURNS Carrying out all air-conditioning and refrigeration preventive and routine maintenance, such as for Chillers, Air Handlers, FCU’s, Walk in cold-room and freezer rooms etc, for optimal performance. To contribute to the hotel energy saving plan by work and suggestions. To maintain necessary stocks and spare parts to ensure equipment are functioning well without interruption and to follow-up with the deliveries. Maintain and take proper care of all work Tools. PEOPLE Be a Team player and maintain a good working relationship with other employees Ensuring that the mechanical plant rooms are kept clean and tidy, as assigned. Observing prescribed safety standards. Helping maintain safe conditions for self and others Participating in departmental training & developmental programs, as listed. Ability to champion the multitasking roles GUEST EXPERIENCE Participate in the planned preventive maintenance of all major Plant/equipment, to ensure minimum disruption to guest service Conduct self in a professional and courteous manner to guests at all times, to reflect the high brand standards. Flexibility in responding to and handling guest requests, as assigned RESPONSIBLE BUSINESS Being aware of and adhering to the Fire and Life Safety standards of the hotel, ensuring to report any risks to Management. Observing prescribed safety standards. Helping maintain safe conditions for self and others. Monitor and maintain all building systems, as optimized. ACCOUNTABILITY The job is responsible for supporting Maintenance operations by maintaining all air-conditioning & refrigeration plant and equipment, to ensure the smooth and efficient operation. Carry out appropriate repair of mechanical installation and other specific equipment to ensure guests comfort and smooth daily operations. Qualifications Minimum 1-2 years experience in hotels in similar position. Previous background of repair & maintenance hands on experience with large building air-conditioning systems; and commercial refrigeration systems. Minimum education level of vocational or trade certificate in refrigeration & air-conditioning. Knowledge of preventive maintenance procedures and use of test equipment. Good command of English language, both oral and written
-Source (Mitula)

Concierge

Under the general direction of the Chief Concierge, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, supervises Concierge Operations, and assists in supervising Bell Service, Doorman, Transport and Valet Parkers. Coordinate all guests’ needs, special requests, and enquiries to ensure superior service and value is delivered for our guests. Be the brand ambassador for “In the Know” by maintaining strong and sustainable working relationships with internal and external stakeholders. Ensure that 3rd party partners (Limousine & Valet) colleagues are complying with company policies, standards and procedures. Duties and Responsibilities FINANCIAL RETURNS Propose Hotel Limousine service at every opportunity for guests. At every possible opportunity, promote the hotel’s other businesses such as Food & Beverage outlets and Spa, with recommendations and In the know details to entice a visit. Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out. Maintain cashier float and ensures accurate daily report of all money received. Deal with Cash, Check and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately. Ensure that all charges are correctly posted to the guests bills following the standard procedures. Demonstrate full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enrol new members. Be aware of the hotel availability and that every opportunity to maximize room and F&B sales is taken. To be fully involved in the IHG Rewards, ICA enrolments Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets. Recycle where-ever possible and enforce cost saving measures where appropriate. OUR PEOPLE Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook. Comply with Company Grooming Standards Comply with Time and Attendance Policies. Actively participate in training and development programs and maximize opportunities for self development. To carry out on the job training in conjunction with and under the direction of line Manager. Actively develop positive and effective communication between Concierge team and all other operational Departments. Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries. Assist colleagues at Guest Relations or Club lounge when necessary Supervise Bell Service, Transport & Valet 3rd party team members Attend and actively participate in Team Briefings and departmental meetings Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis. GUEST EXPERIENCE Demonstrate service attributes in accordance with industry standards, guest expectations and company Brand standards including: Being attentive to guests; Accurately and promptly fulfilling guests requests; Anticipate guests needs; Maintain a high level of general knowledge which affects the guest experience; Demonstrate a ‘service’, genuine and caring attitude; Taking appropriate, prompt and responsible actions to resolve guest complaints. Ensure team members provide guests with prompt service, professional attention and personal recognition Ensure guests are greeted upon arrival. Assist and guide all guests and visitors of the hotel Respond appropriately to guest complaints. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up. Assist Manager in Collecting, providing and maintaining comprehensive updated “In the Know knowledge” across the team, be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, airline, transportation tickets, limousine rentals, sightseeing tours, spa services, sitters, florists, couriers, mail services, international calls and any other information of interest. Be prepared and equipped to meet the diverse cultural needs of guests from around the world. Ensure a “welcoming sense of arrival” and demonstrate a “sincere goodbye” by supporting any needs at the bell stand or the door while ensuring the lobby and Concierge area’s appearance reflect highly on the hotel and company. Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services. Take personal interest and pride to ensure that the Cpncoerge Lounge and Bell Service area is kept clean and in an orderly state at all times. Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve
-Source (Mitula)

Door Ambassador

Under the general direction of the Chief Concierge will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Key responsibilities: Manning the main door of the hotel, luggage service, message delivery, newspaper distribution. Providing accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related; well aware of the hotel activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events. Assist Bell Service with their tasks and duties. The colleague will be expected to replace Bellman when required and also cover night shift regularly. Duties and Responsibilities FINANCIAL RETURNS Promote Inter-hotel sales, in house facilities and Food & Beverage outlets, and hotel Transport options To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales. To have a full working knowledge of the IHG Rewards and Ambassador programme and its benefits. Recycle wherever possible and enforce cost saving measures where appropriate. OUR PEOPLE Comply with the hotel rules and regulations and provisions contained in the Employee Handbook. Comply with the company grooming standards Comply with time and attendance policies. Actively participate in training and development programs and maximize opportunities for self development. To carry out on the job training in conjunction with and under the direction of line Manager. Actively develop positive and effective communication between bell service and all other operational Departments. Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries. Collaborate closely with the bell service, valet parking staff and ensure the smooth handling of guests’ and patron vehicles. GUEST EXPERIENCE Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests; Accurately and promptly fulfilling Guests requests; Anticipate Guests needs; Maintain a high level of knowledge which affects the Guest experience; Demonstrating a ‘service’ attitude; Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. Maintain a high level of product and local knowledge. Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction. Be familiar with all “In the Know” knowledge including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, etc Be familiar with cultural programs and events going on in the city and its surroundings. Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained. Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests. Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services. Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist. Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times. Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office. Perform tasks as directed by the Manager in pursuit of the achievement of business goals. Must ensure high recognition of IHG Rewards and Ambassador Members in order to achieve high scores in the HeartBeat survey. Ensure maximum involvement in the HeartBeat program in order to obtain higher results. Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options. RESPONSIBLE BUSINESS Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety. To participate with the hotel team in the Responsible Business Week Activities. Familiar with emergency and evacuation procedures. Ensure all security incidents, accidents and near misses are always logged in
-Source (Mitula)

General Technician

As a General Technician you are responsible to assure implementation of all hotel policies, standards and procedures for Energy Conservation & Control, Fire prevention and other life safety programs and Effective Preventive and routine maintenance of all Refrigeration & HVAC Plant/Equipment. Reports to the Engineering Manager, coordinates and liaises/follows-up with service companies during equipment breakdown. FINANCIAL RETURNS Participate in the departmental budget execution and control of expenses with a focus on energy management & preventive maintenance, as tasked. Works with general contractor and subcontractors, to ensure quality work is performed. Arranges for additional services such as repair work, renovations, and the replacement of furnishings and equipment, as required. PEOPLE Carry out preventive maintenance to the specified standard Ensure that all related tools are in safe place and in working condition Coordinate with other departments counterparts and ensure their satisfaction on quality and progress Be aware of the emergency procedures in the hotel. Ensures departmental disciplinary procedures are observed. GUEST EXPERIENCE Delivers extraordinary levels of customer service and provides creative solutions to our guests. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Sets a positive example for good guest relations. RESPONSIBLE BUSINESS Implement energy conservation activities/initiatives for the property, as assigned Participate in ongoing inspection of Plant and equipment conditions to determine the type of maintenance work required. Implement the Fire Life Safety (FLS) program activities of the department, as tasked. ACCOUNTABILITY As a General Technician you are responsible to support activities of installing, repairing and inspecting engineering system and equipment, for compliance with local and approved codes and company standards. Directly works with line tradespersons in the department and contractors. Qualifications Minimum 1-2 years experience in hotels in similar position Previous background of repair & maintenance hands on experience. Knowledge of preventive maintenance procedures and use of test equipment Good command of English language, both oral and written
-Source (Mitula)

Accounts Payable

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Duties & Responsibilities Financial returns Ensure invoices are matched with LPOs Maintain contract status and advise all concerns three months prior to expiry Check LCU reports daily to ensure commission payments are well managed Ensure proper records are kept of all advance payments as per guidelines to avoid duplicate payments Identify opportunities of savings and share with immediate reports People Manage day-to-day activities and performance as desired for the betterment of the organization. Educate, train reliever to support job combination initiatives. Support teamwork and quality service through daily communication and coordination with key department heads. Guest experience Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Ensure supplier payments are processed timely and emails are responded. Responsible business Ensure accounting policies and procedures are followed. Manage hotel contracts (example: vendor leases and/or service contracts). Perform other duties as assigned. Participate in Hotel events Accountability Accountable for all payments of the Hotel and ensure confidentiality is maintained. Ensure all payment backups are stores securely and kept available to produce upon request
-Source (Mitula)

Door Ambassador Female

Under the general direction of the Chief Concierge will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Key responsibilities: Manning the main door of the hotel, luggage service, message delivery, newspaper distribution. Providing accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related; well aware of the hotel activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events. Assist Bell Service with their tasks and duties. The colleague will be expected to replace Bellman when required and also cover night shift regularly. Duties and Responsibilities FINANCIAL RETURNS Promote Inter-hotel sales, in house facilities and Food & Beverage outlets, and hotel Transport options To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales. To have a full working knowledge of the IHG Rewards and Ambassador programme and its benefits. Recycle wherever possible and enforce cost saving measures where appropriate. OUR PEOPLE Comply with the hotel rules and regulations and provisions contained in the Employee Handbook. Comply with the company grooming standards Comply with time and attendance policies. Actively participate in training and development programs and maximize opportunities for self development. To carry out on the job training in conjunction with and under the direction of line Manager. Actively develop positive and effective communication between bell service and all other operational Departments. Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries. Collaborate closely with the bell service, valet parking staff and ensure the smooth handling of guests’ and patron vehicles. GUEST EXPERIENCE Demonstrate service attributes in accordance with industry expectations and company standards including: Being attentive to Guests; Accurately and promptly fulfilling Guests requests; Anticipate Guests needs; Maintain a high level of knowledge which affects the Guest experience; Demonstrating a ‘service’ attitude; Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. Maintain a high level of product and local knowledge. Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction. Be familiar with all “In the Know” knowledge including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, etc Be familiar with cultural programs and events going on in the city and its surroundings. Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained. Perform personal services such as delivering messages and packages, running errands and replying to guests’ queries and requests. Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services. Attend to guest’s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist. Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times. Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office. Perform tasks as directed by the Manager in pursuit of the achievement of business goals. Must ensure high recognition of IHG Rewards and Ambassador Members in order to achieve high scores in the HeartBeat survey. Ensure maximum involvement in the HeartBeat program in order to obtain higher results. Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options. RESPONSIBLE BUSINESS Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety. To participate with the hotel team in the Responsible Business Week Activities. Familiar with emergency and evacuation procedures. Ensure all security incidents, accidents and near misses are always logged in
-Source (Mitula)
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