freshuaejobs.com

39 Jobs in Al Falah City, Abu Dhabi, UAE

Sales Agent/ Senior Sales Agents Dunia Finance L.L.C

Sales Agent is an essential position within dunia. We require Sales Agents with the desire and ambition to succeed, coupled with an in-depth understanding of financial products and the UAE market. Sales Open day on 11th September & 14th September 2019 Hiring for Dubai & Sharjah - Wednesday, 11th September 2019 Venue: Dunia Finance, Building 5, Level 3. Dubai Outsource City. Dubai. Time: 10:00 am - 03:00 pm Hiring for Abu Dhabi - Saturday, 14th September 2019 Venue: Dunia Finance, 5th Floor. Regus Abu Dhabi. Abdullah Hammad Lowaie Al Alameri Building. Next to Dr. Batra Clinic. Al Falah St. Abu Dhabi Time: 10:00 am - 03:00 pm Responsibilities • Generate leads for selling multiple financial products and develop new distribution channels • Achieve individual and team sales targets across all products, driving increased sales • Develop long term relationships with customers, exceeding customer satisfaction targets • Keep apprised of the company’s products and policies, market conditions and market trends • Complete daily sales reports accurately and on time • Execute sales strategies in line with the organization’s risk guidelines, compliance policies and company regulations, assessing risk profiles and selling accordingly Job Details Posted Date:2019-09-09Job Location:Dubai, United Arab EmiratesJob Role:BankingCompany Industry:Marketing Preferred Candidate Career Level:Mid Career
-Source (Mitula)
Advertisements

Sales Aagent/ Senior Sales Agents Dunia Finance L.L.C

Sales Agent is an essential position within dunia. We require Sales Agents with the desire and ambition to succeed, coupled with an in-depth understanding of financial products and the UAE market. Sales Open day on 11th September & 14th September 2019 Hiring for Dubai & Sharjah - Wednesday, 11th September 2019 Venue: Dunia Finance, Building 5, Level 3. Dubai Outsource City. Dubai. Time: 10:00 am - 03:00 pm Hiring for Abu Dhabi - Saturday, 14th September 2019 Venue: Dunia Finance, 5th Floor. Regus Abu Dhabi. Abdullah Hammad Lowaie Al Alameri Building. Next to Dr. Batra Clinic. Al Falah St. Abu Dhabi Time: 10:00 am - 03:00 pm Responsibilities • Generate leads for selling multiple financial products and develop new distribution channels • Achieve individual and team sales targets across all products, driving increased sales • Develop long term relationships with customers, exceeding customer satisfaction targets • Keep apprised of the company’s products and policies, market conditions and market trends • Complete daily sales reports accurately and on time • Execute sales strategies in line with the organization’s risk guidelines, compliance policies and company regulations, assessing risk profiles and selling accordingly Job Details Posted Date:2019-09-09Job Location:Dubai, United Arab EmiratesJob Role:BankingCompany Industry:Marketing Preferred Candidate Career Level:Mid Career
-Source (Mitula)

Receptionist Al Rayana School

Receptionist Aldar Academies are currently seeking for an outstanding receptionist for our New School, Al Rayana located in Al Falah City commencing academic year 2019 - 2020. The Receptionist is appointed to take care of front desk responsibilities. She/he greets parents and visitors, provides information about the school, deals with telephone and email correspondence and handles enquiries. The Receptionist is expected to be an ‘Ambassador’ for the school and provide a first-class customer service to parents, visitors and guests. Duties and Responsibilities § Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors § Deliver high quality customer service § Assist with pupil welfare duties e.g. liaising with parents and staff § Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence § Manage general school email account, sifting and forwarding relevant emails as necessary § Undertake word-processing and other IT based tasks e.g. database, excel, Internet research § Produce lists/information/data as required e.g. class lists § Sort and distribute mail § Be aware of and comply with policies and procedures relating to security, confidentiality and data protection, reporting all concerns to an appropriate person § Be aware of and support difference and ensure equal opportunities for all § Contribute to the overall ethos/work/aims of the school § Appreciate and support the role of other professionals § Attend and participate in relevant meetings as required § Participate in training and other learning activities and performance development as required § Recognise own strengths and areas of expertise and use these to advise and support others § Treat all information acquired through your employment, both formally and informally, in strict confidence. Any breach of these rules and protocols will be regarded as subject to disciplinary investigation § Every employee is responsible for their own Health & Safety, as well as that of colleagues, parents, pupils and visitors. Employees should comply with the health and safety policy, co-operate with management, follow established systems of work, and report defects and hazards to management § Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post Qualifications Qualification Required High School Certificate/Diploma or Bachelor Degree Certificate Customer Service Skills Computer Skills Aldar Academies - 2 days ago
-Source (Mitula)

Experienced salon staff required for Ladies S

MISK-WA SADHA BEAUTY CENTER - New Al Falah, Abu Dhabi - Company Name: MISK-WA SADHA BEAUTY CENTER Employment Type: Full Time Monthly Salary: Unspecified Minimum Work Experience: 1-2 Years Minimum Education Level: N/A Listed B...
-Source (careerjet.ae)

Require Receptionist

Receptionist Aldar Academies are currently seeking for an outstanding receptionist for our New School, Al Rayana located in Al Falah City commencing January 2019. The Receptionist is appointed to take care of front desk responsibilities. She/he
-Source (Mitula)
Advertisements

Tele Sales And Marketing Executive Vacancy in Dubai

Mersat ISO and Training Division - Abu Dhabi. Are you good in sales? Do you have good telesales skills? If yes, here is an exciting opportunity to be part of Mersat Group of Companies. Tele - Sales / Marketing is nothing selling or Marketing over the phone. Sales is partly a skill and partly an art. A career in telesales and telemarketing jobs can be very rewarding. How to Apply: 1. CV are only accepted at Mersat - Al Falah Office ( Abu Dhabi City) 2. Location: M - Floor, Mersat - Al Falah Street, Abu Dhabi. (Google coordinates: 24°28'41.8n 54°22'04.4e) (Google Link: goo.gl/maps/8fL2 ygbST6n) 3. Submission Date: Monday and Tuesday, 19 and 20 November 2018 4. Submission time: 08:30 am - 01:00 pm and 02:00 pm - 06:00 pm. About Mersat in UAE Mersat Group of Companies offers a unique combination of Environment Studies, Waste Management, ISO Certification and Competency Training with high class quality consultancy services beneficial for all types of businesses. We are pleased to announce an incredibly exciting opportunity to join the Mersat ISO and Training Division in Abu Dhabi. About the Job in MERSAT As a TELE-SALES and MARKETING EXECUTIVE (FEMALE), you will be adding value to perform, coordinate and execute sales activities, overview and monitor the market and the competitors to ensure established department sales targets are reached contributing to company revenue objectives achievement. We are looking for an enthusiastic Telesales Representatives (Female) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our services over the phone as well as dealing with customer doubts. The goal is to help the company grow by bringing in customers and developing business. Requirements • Proven experience as telesales representative role. • Proven track record of successfully meeting sales quota preferably over the phone. • Good knowledge of relevant computer programs and telephone systems. • Ability to learn about services and describe/explain them to prospects. • Excellent communication and interpersonal skills. • Cool-tempered and able to handle rejection. • Outstanding negotiation skills with the ability to resolve issues and address complaints. Key Competencies • Responsibility • Good Communication skills • Information gathering and management • Initiative • Negotiation skills • Stress tolerance • High energy levels • Self-motivation • Team player Responsibilities and Duties Main Job Tasks and Responsibilities • Contacting potential or existing customers to inform them about our services and requirements. • Asking questions to understand customer requirements and close sales. • Direct prospects to the field sales team when needed. • Enter and update customer information in the database. • Take and process service orders in an accurate manner. • Prepare proposals for closing the sales. • Keep records of calls and sales and note useful information. Qualifications and Skills Education and experience • Minimum 2 years’ experience in Tele - Sales and Marketing. • Through Knowledge in Tele Marketing and Sales. • Well capable to handle clients over phone. • Negotiation skills • Proficiency in computer applications (MS Office, Emails and Internet) Skills • Accurate listening skills - Advanced • Communication skills - Proficient • Computer skills - Proficient • English Language skills - Excellent • Negotiation skills - Advanced Benefits • Employees of Mersat will receive all the benefits (Labour Card, Employment Visa, Health Insurance e.t.c) as per the Labour Law of United Arab Emirates. • Sales Incentives applicable • Annual Leave (paid) - 30 days/ year Job Type: Full-time, Permanent Email
-Source (Mitula)

Tele Sales and Marketing Executive Job in Dubai

Mersat ISO and Training Division - Abu Dhabi. Are you good in sales? Do you have good telesales skills? If yes, here is an exciting opportunity to be part of Mersat Group of Companies. Tele - Sales / Marketing is nothing selling or Marketing over the phone. Sales is partly a skill and partly an art. A career in telesales and telemarketing jobs can be very rewarding. How to Apply: 1. CV are only accepted at Mersat - Al Falah Office ( Abu Dhabi City) 2. Location: M - Floor, Mersat - Al Falah Street, Abu Dhabi (Google Coordinates: 24°28'41.8N 54°22'04.4E) (Google Link: goo.gl/maps/8fL2ygbST6n) 3. Submission Date: Monday and Tuesday, 19 and 20 November 2018 4. Submission Time: 08:30 AM - 01:00 PM and 02:00 PM - 06:00 PM About Mersat in UAE Mersat Group of Companies offers a unique combination of Environment Studies, Waste Management, ISO Certification and Competency Training with high class quality consultancy services beneficial for all types of businesses. We are pleased to announce an incredibly exciting opportunity to join the Mersat ISO and Training Division in Abu Dhabi. About the Job in MERSAT As a TELE-SALES and MARKETING EXECUTIVE (FEMALE), you will be adding value to perform, coordinate and execute sales activities, overview and monitor the market and the competitors to ensure established department sales targets are reached contributing to company revenue objectives achievement. We are looking for an enthusiastic Telesales Representatives (Female) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our services over the phone as well as dealing with customer doubts. The goal is to help the company grow by bringing in customers and developing business. Requirements • Proven experience as telesales representative role • Proven track record of successfully meeting sales quota preferably over the phone • Good knowledge of relevant computer programs and telephone systems • Ability to learn about services and describe/explain them to prospects • Excellent communication and interpersonal skills • Cool-tempered and able to handle rejection • Outstanding negotiation skills with the ability to resolve issues and address complaints Key Competencies • Responsibility • Good Communication skills • Information gathering and management • Initiative • Negotiation skills • Stress tolerance • High energy levels • Self-motivation • Team player Responsibilities and Duties Main Job Tasks and Responsibilities • Contacting potential or existing customers to inform them about our services and requirements. • Asking questions to understand customer requirements and close sales. • Direct prospects to the field sales team when needed • Enter and update customer information in the database • Take and process service orders in an accurate manner • Prepare proposals for closing the sales. • Keep records of calls and sales and note useful information Qualifications and Skills Education and Experience • Minimum 2 years’ experience in Tele - Sales and Marketing. • Through Knowledge in Tele Marketing and Sales. • Well capable to handle clients over phone. • Negotiation skills • Proficiency in computer applications (MS Office, Emails and Internet) Skills • Accurate listening skills - Advanced • Communication skills - Proficient • Computer skills - Proficient • English Language skills - Excellent • Negotiation skills - Advanced Benefits • Employees of Mersat will receive all the benefits (Labour Card, Employment Visa, Health Insurance e.t.c) as per the Labour Law of United Arab Emirates. • Sales Incentives applicable • Annual Leave (paid) - 30 days/ year Job Type: Full-time, Permanent
-Source (Mitula)

TELE SALES & MARKETING EXECUTIVE

Mersat ISO & Training Division - Abu Dhabi. Are you good in sales? Do you have good telesales skills?If yes, here is an exciting opportunity to be part of Mersat Group of Companies. Tele - Sales / Marketing is nothing selling or Marketing over the phone. Sales is partly a skill and partly an art. A career in telesales and telemarketing jobs can be very rewarding. How to Apply: 1. CV are only accepted at Mersat - Al Falah Office ( Abu Dhabi City)2. Location: M - Floor, Mersat - Al Falah Street, Abu Dhabi (Google Coordinates: 24°28'41.8N 54°22'04.4E)(Google Link: goo.gl/maps/8fL2ygbST6n)3. Submission Date: Monday & Tuesday, 19 & 20 November 20184. Submission Time: 08:30 AM - 01:00 PM & 02:00 PM - 06:00 PM About Mersat in UAE Mersat Group of Companies offers a unique combination of Environment Studies, Waste Management, ISO Certification and Competency Training with high class quality consultancy services beneficial for all types of businesses. We are pleased to announce an incredibly exciting opportunity to join the Mersat ISO & Training Division in Abu Dhabi. About the Job in MERSAT As a TELE-SALES & MARKETING EXECUTIVE (FEMALE), you will be adding value to perform, coordinate and execute sales activities, overview and monitor the market and the competitors to ensure established department sales targets are reached contributing to company revenue objectives achievement. We are looking for an enthusiastic Telesales Representatives (Female) to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting our services over the phone as well as dealing with customer doubts. The goal is to help the company grow by bringing in customers and developing business. Requirements• Proven experience as telesales representative role• Proven track record of successfully meeting sales quota preferably over the phone• Good knowledge of relevant computer programs and telephone systems• Ability to learn about services and describe/explain them to prospects• Excellent communication and interpersonal skills• Cool-tempered and able to handle rejection• Outstanding negotiation skills with the ability to resolve issues and address complaints Key Competencies• Responsibility• Good Communication skills• Information gathering and management• Initiative• Negotiation skills• Stress tolerance• High energy levels• Self-motivation• Team player Responsibilities and Duties Main Job Tasks and Responsibilities• Contacting potential or existing customers to inform them about our services and requirements.• Asking questions to understand customer requirements and close sales.• Direct prospects to the field sales team when needed• Enter and update customer information in the database• Take and process service orders in an accurate manner• Prepare proposals for closing the sales.• Keep records of calls and sales and note useful information Qualifications and Skills Education and Experience• Minimum 2 years’ experience in Tele - Sales and Marketing.• Through Knowledge in Tele Marketing and Sales.• Well capable to handle clients over phone.• Negotiation skills• Proficiency in computer applications (MS Office, Emails and Internet) Skills• Accurate listening skills - Advanced• Communication skills - Proficient• Computer skills - Proficient• English Language skills - Excellent• Negotiation skills - Advanced Benefits• Employees of Mersat will receive all the benefits (Labour Card, Employment Visa, Health Insurance e.t.c) as per the Labour Law of United Arab Emirates.• Sales Incentives applicable• Annual Leave (paid) - 30 days/ year Job Type: Full-time, Permanent
-Source (Mitula)

Senior Systems Engineer I Satellite Ground System Engineer

Job Description: If hired the candidate will be a member of the Raytheon IIS M2C Sub-Mission Area Systems Engineering Team. Role is for a Satellite Ground System Engineer. Contributes to a team of systems engineers in accomplishment of engineering tasks in an iterative development environment. Provides technical direction and clarification of requirements to software development teams, and test personnel. Performs system engineering analyses including trade studies, use case development, requirements definition and derivation, interface definition, and requirement validation and verification. Supports definition of operations concepts and procedure planning / development, interfacing with personnel from other organizations. Attends technical interchange meetings with the team members and other program personnel, and represents the organization in matters pertaining to the development of his/her project. Provides status on assigned Integrated Master Schedule (IMS) tasks. Provides document review and resolves technical systems engineering and integration issues. Supports ECP efforts as required. Must have the ability to manage time and resources in order to meet assigned deadlines. Required Skills: • 4 years engineering experience • Systems engineering experience on a large Government software development contract • Familiarity with the software development life cycle on government programs • Significant experience in at least one of the following system engineering areas architecture development, operations concept development, functional analysis, interface definition, and verification & validation for Satellite Ground Systems • Enthusiastic & energetic performer able to work in a dynamic, fast-paced, & high visibility environment • Self-motivated and capable of performing tasks with minimal oversight • Team player incorporating a team based success philosophy • Contribute to the completion of program & project milestones under the specific guidance of his/her immediate supervisor • Possess excellent oral and written communication skills and sound problem solving skills. • Current SSBI Desired Skills/Knowledge: • Experience with any of the following Satellite Ground System elements: - Command and Control - Planning and Scheduling - Orbital Mechanics - Development or Operations environment • Experience with systems integration verification and validation (IV&V) Required Education (including Major): B.S./B.A. in Aerospace Engineering, Information Systems, Management Information Systems, Systems Engineering, Electrical Engineering, Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, Mechanical Engineering, Physics, or Math. 83008
-Source (Mitula)

Assistant Exports Manager | Aftron | Al Futtaim Electronics | Dubai, U.A.E. Al Futtaim Group

Al-Futtaim Electronics, Aftron AFTRON is available in all leading electronic stores, hyper mall outlets and supermarkets in UAE. Like EMKE Group, Al Falah Hyper Market, Lulu, Plug Ins, Hyper Panda, Geant, E Max, Sharaf DG, Sharaf Digital, Safeer Group, KM Trading, etc. AFTRON has exclusive showrooms at Dubai Festival City and International City. Also coming soon in Abu Dhabi and Sharjah. About the Role An exciting opportunity is opened for an experienced Assistant Exports Manager within Al Futtaim Electronics. You will •be responsible for distribution of Aftron products to international markets by identifying customers; meeting their needs; implementing sales plans. Research potential markets, organise sales promotions, negotiate contracts and arrange the transport of goods.Your role will be based in Dubai. You will report into the •Head - International Business.Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities. About You To be considered for this exciting role, you need to •have an degree/diploma specialised in sales/marketing. You should have minimum •5+years experience in sales of consumer electronics / durables of which at least last 3 years in an export sales role. •Experience of working in a multinational and multicultural environment is an asset.Along with previous experience you must have a strong work ethic, competitive drive and entrepreneurial spirit. •Excellent presentation, interpersonal, communication •skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & •analytical ability
-Source (Mitula)

Service Manager | Aftron | Al Futtaim Electronics | Jeddah, K.S.A. Al Futtaim Group

Al-Futtaim Electronics, Aftron AFTRON is available in all leading electronic stores, hyper mall outlets and supermarkets in UAE. Like EMKE Group, Al Falah Hyper Market, Lulu, Plug Ins, Hyper Panda, Geant, E Max, Sharaf DG, Sharaf Digital, Safeer Group, KM Trading, etc. AFTRON has exclusive showrooms at Dubai Festival City and International City. Also coming soon in Abu Dhabi and Sharjah. About the Role An exciting opportunity is opened for an experienced Customer Service Manager within Al Futtaim Electronics. You will •be responsible to develop and implement customer service policies and procedures. Understand the service level requirements in KSA. •Understand / define and communicate customer service standards (turnaround times etc.). •Oversee the achievement and maintenance of agreed customer service levels and standards. •Ensure the necessary resources and tools are available for quality customer service delivery through the service franchise. •Review customer complaints, communicate with the product management team on product quality, replacement, compensation etc. •Track customer complaint resolution. Interact with critical customers directly. •Handle complex and escalated customer service issues. •Monitor accuracy of reporting and data base information. Ensure proper / structured reporting with the product management team and the country manager. •Analyze relevant data to determine customer service outputs. •Identify and implement strategies to improve quality of service, productivity and profitability. •Liaise with company management to support and implement alternate revenue models through out of warranty service, spares and annual maintenance contracts. •Ensure budget requirements are met. •Evaluate performance levels with the service franchises. Negotiate rates based on complaints received and turnaround times. •Coordinate with product management team to arrange spares with every consignment / critical spares. •Develop systems and process to inward / arrange / document / distribute spare and have the consumption report sent to the product management team. •Interact with the factories on complaints / quality issues and reimbursement of spares. Manage in-house service center / spares and sales returns. •Your role will be will be based in Jeddah. You will report into the Head - International Business Development.Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities. About You To be considered for this exciting role, you need to •have a Bachelors degree. Minimum 15+years experience within the consumer electronics / home appliance industry in the U.A.E. Of which relevant 8+ years of experience in a service manager role. Strong relationships with •dealers/power retailers in KSA. Excellent product knowledge and ability to compare competitive offerings. Experience of working in a multinational and multicultural environment is an asset.Along with previous experience you must have in-depth knowledge of customer service principles and practices. A •strong work ethic, competitive drive and entrepreneurial spirit. Excellent interpersonal and communication skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required. A confident and determined approach. Resilience and the ability to cope with rejection. A high degree of self-motivation and drive. The ability to work both independently and as part of a team. The capacity to flourish in a competitive environment. Proficiency in CRM systems & MS Office applications.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to
-Source (Mitula)

Service Manager | Aftron | Al Futtaim Electronics | Jeddah, K.S.A

The Role Al-Futtaim Electronics, Aftron AFTRON is available in all leading electronic stores, hyper mall outlets and supermarkets in UAE. Like EMKE Group, Al Falah Hyper Market, Lulu, Plug Ins, Hyper Panda, Geant, E Max, Sharaf DG, Sharaf Digital, Safeer Group, KM Trading, etc. AFTRON has exclusive showrooms at Dubai Festival City and International City. Also coming soon in Abu Dhabi and Sharjah. Requirements An exciting opportunity is opened for an experienced Customer Service Manager within Al Futtaim Electronics. You will be responsible to develop and implement customer service policies and procedures. Understand the service level requirements in KSA. Understand / define and communicate customer service standards (turnaround times etc.). Oversee the achievement and maintenance of agreed customer service levels and standards. Ensure the necessary resources and tools are available for quality customer service delivery through the service franchise. Review customer complaints, communicate with the product management team on product quality, replacement, compensation etc. Track customer complaint resolution. Interact with critical customers directly. Handle complex and escalated customer service issues. Monitor accuracy of reporting and data base information. Ensure proper / structured reporting with the product management team and the country manager. Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability. Liaise with company management to support and implement alternate revenue models through out of warranty service, spares and annual maintenance contracts. Ensure budget requirements are met. Evaluate performance levels with the service franchises. Negotiate rates based on complaints received and turnaround times. Coordinate with product management team to arrange spares with every consignment / critical spares. Develop systems and process to inward / arrange / document / distribute spare and have the consumption report sent to the product management team. Interact with the factories on complaints / quality issues and reimbursement of spares. Manage in-house service center / spares and sales returns.  Your role will be will be based in Jeddah. You will report into the Head - International Business Development. Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.To be considered for this exciting role, you need to have a Bachelors degree. Minimum 15+years experience within the consumer electronics / home appliance industry in the U.A.E. Of which relevant 8+ years of experience in a service manager role. Strong relationships with dealers/power retailers in KSA. Excellent product knowledge and ability to compare competitive offerings. Experience of working in a multinational and multicultural environment is an asset. Along with previous experience you must have in-depth knowledge of customer service principles and practices. A strong work ethic, competitive drive and entrepreneurial spirit. Excellent interpersonal and communication skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required. A confident and determined approach. Resilience and the ability to cope with rejection. A high degree of self-motivation and drive. The ability to work both independently and as part of a team. The capacity to flourish in a competitive environment. Proficiency in CRM systems & MS Office applications.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability. To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability. About the Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operat
-Source (Mitula)

Service Manager | Aftron | Al Futtaim Electronics | Jeddah, K.S.A. Dubai, Dubai

Al-Futtaim Electronics, AftronAFTRON is available in all leading electronic stores, hyper mall outlets and supermarkets in UAE. Like EMKE Group, Al Falah Hyper Market, Lulu, Plug Ins, Hyper Panda, Geant, E Max, Sharaf DG, Sharaf Digital, Safeer Group, KM Trading, etc.AFTRON has exclusive showrooms at Dubai Festival City and International City. Also coming soon in Abu Dhabi and Sharjah.RequirementsAn exciting opportunity is opened for an experienced Customer Service Manager within Al Futtaim Electronics. You will be responsible to develop and implement customer service policies and procedures. Understand the service level requirements in KSA. Understand / define and communicate customer service standards (turnaround times etc.). Oversee the achievement and maintenance of agreed customer service levels and standards. Ensure the necessary resources and tools are available for quality customer service delivery through the service franchise. Review customer complaints, communicate with the product management team on product quality, replacement, compensation etc. Track customer complaint resolution. Interact with critical customers directly. Handle complex and escalated customer service issues. Monitor accuracy of reporting and data base information. Ensure proper / structured reporting with the product management team and the country manager. Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability. Liaise with company management to support and implement alternate revenue models through out of warranty service, spares and annual maintenance contracts. Ensure budget requirements are met. Evaluate performance levels with the service franchises. Negotiate rates based on complaints received and turnaround times. Coordinate with product management team to arrange spares with every consignment / critical spares. Develop systems and process to inward / arrange / document / distribute spare and have the consumption report sent to the product management team. Interact with the factories on complaints / quality issues and reimbursement of spares. Manage in-house service center / spares and sales returns.  Your role will be will be based in Jeddah. You will report into the Head - International Business Development.Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.To be considered for this exciting role, you need to have a Bachelors degree. Minimum 15+years experience within the consumer electronics / home appliance industry in the Of which relevant 8+ years of experience in a service manager role. Strong relationships with dealers/power retailers in KSA. Excellent product knowledge and ability to compare competitive offerings. Experience of working in a multinational and multicultural environment is an asset.Along with experience you must have in-depth knowledge of customer service principles and practices. A strong work ethic, competitive drive and entrepreneurial spirit. Excellent interpersonal and communication skills. Good account management / mapping skills. An excellent customer service attitude and the ability to interact with customers in a professional manner are required. A confident and determined approach. Resilience and the ability to cope with rejection. A high degree of self-motivation and drive. The ability to work both independently and as part of a team. The capacity to flourish in a competitive environment. Proficiency in CRM systems & MS Office applications.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability.To be a successful in this role, you must have a consultative personality, be commercially aware and knowledgeable of the industry and have the ability to thrive in a high-paced environment amidst frequent change. You will have a high level of market awareness & analytical ability
-Source (Mitula)
Page No: 1