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2183 Jobs in Dubai Festival City, Dubai, UAE
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Captain – Choix Patisserie, F&B, InterContinental Hotel® – DFC

Doyou see yourself as a Captain – Choix Patisserie & Restaurant? What's your passion? Whether you're into triathlon, exploring new restaurantsor dancing the tango, at IHG® we're interested in you. We love people who applythe same amount of passion and precision to their jobs as they do to theirhobbies. Imagine working for a company that gives you Room to beyourself. Our commitment to our people is to deliver room to have a greatstart, to learn and grow, to perform, to be recognized and rewarded, to beinvolved and to take the initiative and lead. The InterContinental Hotels Group (IHG®) properties in DubaiFestival City consist of four hotel brands. These include the luxury brandInterContinental, the superior upscale Crowne Plaza, the lavish long-stayInterContinental Residence Suites and the vibrant mid-scale Holiday Inn(pre-opening). In addition to over 1000+ bedrooms, the four properties boast aselection of high quality restaurants and bars, an impressive 3,800 squaremeter Event Centre across two levels, the 5,000 square meters Festival Arena byInterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasiumfacilities, and swimming pool facilities. We are looking for people who are friendly, welcoming and full oflife to people to join over 1200 colleagues who are always finding ways to makeevery guest’s experience an enjoyable one. We value the passion andenthusiasm of our colleagues, and encourage you to share your passion when youwork with us. At the moment we're looking for a Captain – Choix Patisserie &Restaurant to join our team at InterContinental HotelsGroup® in Dubai Festival City! The main task of this role is to assignresponsibilities, allocate resources and co-ordinate the activities of yourselfand others to meet objectives effectively and efficiently. The Captain wouldhave to promote the desired work culture around the five core values of Trust,Integrity, Respect, One Team and Service of the InterContinental Hotels Groupand the brand ethos. Additional key responsibilities are:To conduct shift briefingsto ensure hotel activities and operational requirements are known in the absenceof the manager To supervise the maintenanceof service equipment To endeavour to resolve all complaintsduring shift and log all complaints in log book for further follow up To supervise cash handlingand banking procedures To prepare daily banking andcash flow reports To establish and instructstaff in cash security procedures To deal with irregularpayments To monitor standards ofguest facilities and services To control stock and monitorsecurity procedures To assist with menu and winelist creation To supervise functions To supervise outlet service To demonstrate co-operationand trust with colleagues, supervisors, teams and across departments To assign responsibilities,allocate resources and co-ordinate the activities of yourself and others tomeet objectives effectively and efficiently To be open to new ideas andmake changes in the job and routine as required To work in line withbusiness requirements in a flexible and optimistic manner To complete tasks asdirected by Management Qualifications Ideally, you'll have some or all of the following competencies and experience we're looking for:Minimum of 1 year previousexperience in F&B Excellent communicationskills Good command of English The ability to communicatewell to ensure effective shift hand-overs Decision-makingskills so as to establish action plans and schedules for meeting priorities The ability to diagnoseproblems and thoroughly analyse information to guide decision making In return we'llgive you a competitive benefit package including accommodation, hotel discountsworldwide and the opportunity to progress your career with IHG®. Mostimportantly, we'll give you the room to be yourself. At IHG® we arecommitted to developing our team and managing our talent and would encourageinternal as well as external candidates to apply for any of our vacancies. So what's yourpassion? Please apply on-line and tell us how you can bring your individualskills to IHG®. To find out moreabout us or any other jobs with IHG® please look at www.ihg.com/careers Job: Restaurant Primary Location: IMEA_MiddleEast-United Arab Emirates-DU-Dubai Oct 3, 2017, 4:59:00 AM
-Source (Mitula)

Guest Experience Specialist, Front Office – Crowne Plaza Hotel Dubai Festival City

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG® we're interested in YOU. At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we're looking for a Guest Experience Specialist to join our energetic, enthusiastic and passionate Front Office Team at Crowne Plaza Hotel Dubai Festival City. This role reports directly to the Reception Supervisor and as the Guest Service Agent you will be responsible for preparing in advance for guest arrivals, execute in room and in car check-ins, be familiar with all long stay, VIP and Ambassador guests ensuring their every need is anticipated, along with manning the guest relations desk, act as Lobby Ambassador welcoming all persons to the hotel and enroll Priority Club Members and Ambassador Members - cross sell Spa, Festival Arena and F&B outlets and upsell guests to premium accommodation options. Qualifications Ideally you will have a minimum of two years demonstrable experience in a similar role in a five star hotel or comparable industry, strong verbal and written communication skills along with being quality oriented with focus on details and high performance standards, strong interpersonal skills to develop and foster beneficial relationships, ambitious and eager to learn and grow and high skill of problem solving and decision making. Arabic speaker is preferred but not essential. In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG®. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers Job: Guest Relations Primary Location: IMEA_MiddleEast-United Arab Emirates-DU-Dubai Oct 3, 2017, 4:59:00 AM
-Source (Mitula)

Guest Experience Specialist, Front Office

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG® we're interested in YOU. At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we're looking for a Guest Experience Specialist to join our energetic, enthusiastic and passionate Front Office Team at Crowne Plaza Hotel Dubai Festival City. This role reports directly to the Reception Supervisor and as the Guest Service Agent you will be responsible for preparing in advance for guest arrivals, execute in room and in car check-ins, be familiar with all long stay, VIP and Ambassador guests ensuring their every need is anticipated, along with manning the guest relations desk, act as Lobby Ambassador welcoming all persons to the hotel and enroll Priority Club Members and Ambassador Members - cross sell Spa, Festival Arena and F&B outlets and upsell guests to premium accommodation options. Ideally you will have a minimum of two years demonstrable experience in a similar role in a five star hotel or comparable industry, strong verbal and written communication skills along with being quality oriented with focus on details and high performance standards, strong interpersonal skills to develop and foster beneficial relationships, ambitious and eager to learn and grow and high skill of problem solving and decision making. Arabic speaker is preferred but not essential. In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG®. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers
-Source (Mitula)
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Data & Analytics Team Lead

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE: Based in our Dubai Head Office at Festival City and reporting into Data & Analytics Manager – Digital Retail - CRM, Data & Analytics. The objective of the role is to contribute to the Retail Division’s CRM strategy, with a strong focus on delivering data analysis and actionable insights to support all Retail Brands. Assists the Retail Division in the development and implementation of CRM strategies (e.g predictive analytics, personalization) to drive relevance within the different market. Develop a clear plan for growth and development of Al Futtaim Retail customer database across the different brands, and strengthen the value of the over-arching CRM and database strategy. KEY ROLE SPECIFIC ACCOUNTABILITIES: 1. Own the Data component and liaise with service providers on the DB structure and identify data quality issues & resolve with relevant Data cleansing initiatives. 2. Provide a detailed and complete understanding of customer bases across all Brands leveraging the CRM Platform and the Single View of the Customer. Review customer data for trends, patterns and casual analysis to assist Brand and Division in understanding customer behaviour cross brand and category. 3. Advise business units of appropriate marketing actions based on the relevant information to ensure maximum Return on digital campaign investment, in collaboration with division digital marketing team. 4. Propose appropriate and common measurement methodologies across the Brand and division’s category to understand digital campaign performance and implement for corporate digital campaigns. 5. Perform and support marketing campaigns analysis to determine business impacts and Design, enhance, and distribute marketing reports that clearly communicate campaign and/or business results, for Digital Retail campaigns. 6. Presents findings to business leaders in a language that can be readily understood by non-analysts. 7. Supports organizational decisions to increase revenues and/or reduce expenditures. 8. Communicates with subject matter experts when needed to explain the analytical process or learn about the subject matter being analyzed. 9. Identify opportunities to drive customer value through CRM activities at Retail level. 10. Provide Marketing and business units with models (both segmentation and propensity) 11. Identify data quality issues in the CRM DB and address the data cleansing actions that will be managed and executed at Division/Brand level. 12. Works with the broader Digital Retail Team to positively impact customer conversion, satisfaction, and retention. 13. Profile and explore customers’ data and analyze it to determine quality and usefulness. 14. Build new predictive/descriptive models, establish methods of evaluating models to identify when they will need to be redeveloped. 15. Perform post-hoc (correlational) analysis when experimental designs (causational analyses) are not feasible and explain the limitations of the results, and more. 16. Designs and conducts controlled experiments to evaluate the effectiveness of various programs, strategies, and policies. 17. Analyzes the results of experiments, presents results to business leaders, and provides advice/ recommendations. 18. Assists in ensuring data integrity and quality are maintained throughout the organization. 19. Performs extensive data processing and analysis tasks on large-scale, long term projects that benefit the entire organization. 20. Partners with the Statistical Analysts / Data Scientists to brainstorm and develop strategies for how to solve challenging problems when needed. 21. Propose appropriate measurement methodologies to understand campaign performance EXPERIENCE REQUIRED 1. Mathematics and/or Statistics Bachelor degree with a Major in either statistics, mathematics, business analytics, or similar; with 3-5 years of experience analyzing quantitative data within Insight CRM space or Market Research using systems, such as: Base SAS and
-Source (Mitula)

CRM Manager

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE: Based in our Dubai Head Office at Festival City and reporting into Head of CRM, Data and Analytics – Digital Retail - CRM, Data & Analytics. The objective of the role is to contribute to the Retail Division’s CRM strategy, with a strong focus on supporting all Retail Brands. Assists the Retail Division in the development and implementation of CRM strategies to drive relevance within the different market. Develop a clear plan for growth and development of Al-Futtaim Retail customer database across the different brands, and strengthen the value of the over-arching CRM and database strategy. Leading the growing CRM team of: CRM Executive & Email Campaign Executives working on driving customer loyalty and retention both online and in store through the delivery of insights and targeted customer communications and maximise revenue potential through the use of the database via Email, SMS and Social. Demonstrating the value of putting the customer at the heart of the organisation as the business continues its rapid expansion locally and internationally. Acting as the main point of contact between the Digital Retail Marketing & CRM team and the Retail Brands; creating and maintaining the annual promotional calendar and marketing activities, working with the relevant functional specialists (ie. Search/Display/CRM) to ensure these activities are fully supported through the relevant marketing channels. Developing the CRM platform structure and architecture, tailoring the system to the exact business processes needed and tie it in with other back office systems such as inventory, fulfilment, and billing, ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle Work with the Retail brands to identify optimal channels for acquiring new customers and qualified customer records to enrich the CRM DB on the short/long terms. KEY ROLE SPECIFIC ACCOUNTABILITIES As the CRM Manager leading a team of CRM Executives, and Email Campaign Executives, your primary mission and responsibility: Execute and follow up on customer retention, building and maintaining relationships with our retail brands and key stakeholders. Planning and delivering CRM strategies across the Retail division encouraging customer retention and customer loyalty. Works closely with the online acquisition marketing team to ensure all campaigns are optimised across all digital marketing channels to drive customer acquisition and retention. Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle. Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities Working closely with all relevant functions to ensure the CRM works effectively for all aspects of the company Overseeing direct communications with customers through the CRM Monitor and maximise customer lifetime value strategies ensuring maximum profitability Ensuring the database is segmented effectively for targeted marketing activities Overseeing direct communications and ensure it is utilizing lower cost mediums such as email and SMS Works closely with the analytics team in conducting post-campaign analytics for the purpose of realizing recommendations for future CRM campaigns. Work closely with the brands’ merchandising teams to ensure all campaigns are implemented across all online marketing channels. Letting Brands’ team know about available services the CRM function can extend to support their business. Drive CRM campaigns and introduce new capabilities for the purpose of meeting emerging business needs and market trends. Attending campaign planning meetings with the Brands’ teams to build relationships with key stakeholders. Escalating and resolving areas of concern and flagging potential issues as raised by the brands. Updating the
-Source (Mitula)

CRM Data & Analytics Executive

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE Based in our Dubai Head Office at Festival City and reporting Data & Analytics Team Lead – Digital Retail - CRM, Data & Analytics. The objective of the role is to contribute to the Retail Division’s CRM strategy, with a strong focus on delivering data analysis and actionable insights to support all Retail Brands. Assists the Retail Division in the development and implementation of CRM strategies (e.g predictive analytics, personalization) to drive relevance within the different market. Execute a clear plan for growth and development of Al Futtaim Retail customer database across the different brands, and strengthen the value of the over-arching CRM and database strategy. KEY ROLE SPECIFIC ACCOUNTABILITIES: As a CRM Data & Analytics Executive, your primary mission will be to apply different techniques to many subject matters within the Retail organization. According to company needs at any given time 1. Identifies high-value customer segments and targeting strategies for both ecommerce as well as physical stores and business 2. Provide Retail Marketing and business units with models (both segmentation and propensity) to aid targeting and understanding of customer behaviour across businesses and Brands. 3. Review customer data for trends, patterns, and casual analysis to assist Brands in understanding customer’s activity. 4. Perform profiling, exploratory and deep dive analysis on brand’s customer and transaction data to determine quality and usefulness of available information. 5. Build new predictive models and establish methods of evaluating models to identify when they will need to be redeveloped. 6. Perform post-hoc (correlational) analysis when experimental designs (causational analyses) are not feasible and explain the limitations of the results. 7. Analyzes the results of experiments (e.g. A/B testing for campaigns), presents results to business leaders, and provides advice/recommendations. 8. Assists in ensuring data integrity and quality are maintained. 9. Performs extensive data processing and analysis tasks on large-scale, long term projects that benefit the entire business. 10. Conducts various small ad-hoc or post-hoc analyses to support other departments. 11. Partners with the other Statistical Analysts / Data Scientists to brainstorm and develop strategies for how to solve challenging problems when needed. 12. Provide a detailed and complete understanding of customer bases across all Retail Brands leveraging the new CRM Platform and the Single View of the Customer. 13. Presents findings to management in a language that can be readily understood by non-analysts. 14. Communicates with subject matter experts when needed to explain the analytical process or learn about the subject matter being analyzed. 15. Identify opportunities to drive customer value through CRM activities at Retail and Brand level. 16. Provide Marketing and business units with models (both segmentation and propensity) to aid targeting and understanding of customer behavior across businesses and Brands 17. Identify data quality issues in the CRM DB and address the data cleansing actions that will be managed and executed at Division/Brand level. EXPERIENCE REQUIRED 1. Mathematics and/or Statistics or Computer Science Bachelor degree or higher with at least 2-4 years previous work experience within Insight CRM space and/or a Market Research Agency. 2. Previous experience working as a data analyst with focus on CRM and Customer Analytics. 3. Strong understanding of data mining techniques, statistical concepts and predictive modelling. (e.g neural networks, multi-scalar dimensional models, logistic regression techniques, machine-based learning). 4. Experience with Big Data technologies (eg. Hadoop, Cassandra, Hive, or similar…) and large Data Warehouse implementation (Oracle, SAP Hana, or similar…). 5. Experience in Reporting architectures (eg. SAS, MicroStrategy, Oracle, SAP BO, Pentaho, Tableau and Cognos
-Source (Mitula)

Data & Analytics Manager

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE: Based in our Dubai Head Office at Festival City and reporting into Head of CRM, Data and Analytics – Digital Retail - CRM, Data & Analytics. The objective of the role is to contribute to the Retail Division’s CRM strategy, with a strong focus on delivering data analysis and actionable insights to support all Retail Brands. Assists the Retail Division in the development and implementation of CRM strategies to drive relevance within the different market. Develop a clear plan for growth and development of Al-Futtaim Retail customer database across the different brands, and strengthen the value of the over-arching CRM and database strategy. KEY ROLE SPECIFIC ACCOUNTABILITIES: As the Data & Analytics Manager leading a team of CRM Data & Analytics Executive, and Web Analytics Executives, your primary mission will be to design, set and apply different techniques to many subject matters within the Retail organization. According to company needs at any given time 1. Own the delivery of insight and business intelligence which are cross-category, making recommendations to Retail division CRM and brands, for them to implement. Own the Data component and liaise with service providers on the DB structure and identify data quality issues & resolve with relevant Data cleansing initiatives. 2. Define the roles and recruit the needed resources with a detailed and complete understanding of customer bases across all Brands leveraging the CRM Platform and the Single View of the Customer. 3. Ensures data quality in the CRM DB and address the data cleansing actions that will be managed and executed by the CRM tean at Division level. 4. Review customer data for trends, patterns and casual analysis to assist Brands and Division in understanding customer behaviour cross brand and category. 5. Advise business units of appropriate marketing actions based on the relevant information to ensure maximum Return on digital campaign investment, in collaboration with division digital marketing team. 6. Propose appropriate and common measurement methodologies across the Brand and division’s category to understand digital campaign performance and implement for corporate digital campaigns. 7. Perform and support marketing campaigns analysis to determine business impacts and Design, enhance, and distribute marketing reports that clearly communicate campaign and/or business results, for Digital Retail and other CRM campaigns. 8. Presents findings to business leaders in a language that can be readily understood by non-analysts. 9. Supports organizational decisions to increase revenues and/or reduce expenditures. 10. Communicates with subject matter experts when needed to explain the analytical process or learn about the subject matter being analyzed. 11. Identify opportunities to drive customer value through CRM activities at Retail level. 12. Provide Marketing and business units with models (both segmentation and propensity) to aid targeting and understanding of customer behaviour across businesses and Brands. EXPERIENCE REQUIRED 1. Mathematics and/or Statistics or Computer Science Bachelor degree or higher with at least 5+ years previous work experience and a proven leadership experience e.g. leading analytics team for 3+ years within Insight CRM space or Market Research 2. Strong understanding of data mining techniques, statistical concepts and predictive modelling. (e.g neural networks, multi-scalar dimensional models, logistic regression techniques, machine-based learning). 3. Experience with Big Data technologies (eg. Hadoop, Cassandra, Hive, or similar…) and large Data Warehouse implementation (Oracle, SAP Hana, or similar…) 4. Experience in Reporting architectures (eg. SAS Visual Analytics, MicroStrategy, Oracle, SAP Lumira, Tableau and Cognos, Google Analytics, CoreMatrix, or similar…). 5. Experience with predictive analytics and modelling software (eg. SAS, SPSS, MATLAB, or similar…). 6. Experience in CRM Modeling
-Source (Mitula)

Sales Supply & Support Manager | IKEA | Dubai Festival City

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day. As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. Job Purpose: Lead and manage the Sales and Supply Support team in the store to create and constantly improve excellence of availability and range management. Synchronize with commercial needs and activities for the best possible goods availability at lowest possible total cost. Being an active partner in the commercial team and work as a communication link between the store and country Retail Supply Integration. Contribute to a great meeting with the customer in all sales channels by ensuring a consistently high availability of our offer, with high quality and at lowest possible total cost. Lead and manage the Sales and Supply Support team in the store to create and constantly improve excellence of availability and range management. Synchronize with commercial needs and activities for the best possible goods availability at lowest possible total cost. Being an active partner in the commercial team and work as a communication link between the store and country Retail Supply Integration We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish
-Source (Mitula)

CRM Executives

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us. Come join us to live well, work better, and be the best. ROLE PURPOSE: Based in our Dubai Head Office at Festival City and reporting into CRM Team Lead – Digital Retail - CRM, Data & Analytics. The CRM Executive will have a detailed understanding of how CRM and Email databases work, and be able to use them strategically to deliver business value. Responsible for helping to drive customer loyalty and retention both online and in store through the delivery of insights and targeted customer communications by maximising revenue potential through the use of the database via Email, SMS and Social. Working alongside the Email Campaign Executives, this role will be pivotal in demonstrating the value of putting the customer at the heart of the organisation as the business continues its rapid expansion locally and internationally. KEY ROLE SPECIFIC ACCOUNTABILITIES: Ongoing management and continued segmentation of database to identify and target VIPs, actives, lapsers and dormant with specific campaigns. Manage the delivery of response data for tactical, lifecycle email/SMS campaigns to the campaign executives to facilitate the measurement of targeted tactical on-boarding, reactivation and retention campaigns • Responsible of the scheduling, testing, deployment and reporting of all customer email, SMS and loyalty campaigns and using the Exact Target platform ensuring all tracking codes are applied correctly to facilitate accurate performance monitoring • Testing & development of optimal deployment times, seamless one step account registration and sign up process, on-site refer-a-friend programme, customer journey mapping (analysing touch points with the organisation and maximising commercial opportunities), monitoring and maximising customer lifetime value strategies ensuring maximum profitability and LTV. • Work with the wider teams to identify optimal channels for acquiring new email subscribers via competitions, social media campaigns and other online channels; monitor churn of new acquisitions and test different promotions for driving conversion to purchase within first three months • Manage the quality and consistency of data capture across all customer touch points including the website, stores, competitions, call centre and in store events. Work with the ESP and the internal IT team to scope and set up the transferral of customer preferences and unsubscribes so as to keep the Corporate data warehouse aligned with the email database • Utilize the CRM platform structure and architecture, tailoring the system to the exact business processes needed and tie it in with other back office systems such as inventory, fulfilment, and billing, ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle • Consumer Database Management - Drive growth, hygiene, security and use of the consumer database and ensure appropriate data transfer processes, data overlays, data hygiene, opt-out compliance, contact management, and de-duping techniques are in place to improve list quality and campaign effectiveness to maximise results. Assist Customer Service Team in responding to consumer complaints & inquiries regarding the database. • Create a monthly CRM KPI ‘stat-pack’ and present these at key stakeholder meetings, e.g. the growth of the marketable customer database, developing initiatives to help improve and drive in store data capture including in store events and staff incentive schemes. Track the weekly performance of emails KPI’s against the weekly and monthly targets and communicate the performance of emails to internal stakeholders. Manage the communication of results of the first time purchase survey and in store feedback questionnaire providing insights on areas for Customer Service or site performance improvements to key stakeholders.EXPERIENCE REQUIRED Minimum Qualifications and Knowledge: First and foremost, a great cultural fit with Al-Futtaim Educated to a 2:1 degree level in either marketing, IT or business related qualification. Minimum Experience: Must have a minimum of 3 years of experience in CRM/Database Marketing with at least 2 years focused on Email Marketing within an E-commerce environment Job-Specific Skills: Proven experience working within CRM/Email marketing and or campaign management. Ideally Salesforce and Exact Target. Demonstrated experience in working with databases, data
-Source (Mitula)

Account Executive, Sales at InterContinental Residence Suites – Dubai Festival City

Do you see yourself as anAccount Executive Sales ? What's your passion?Whether you're into triathlon, exploring new restaurants or dancing the tango,at IHG® we're interested in you. We love people who apply the same amount ofpassion and precision to their jobs as they do to their hobbies. Imagineworking for a company that gives you Room to be yourself. Our commitmentto our people is to deliver room to have a great start, to learn and grow, toperform, to be recognized and rewarded, to be involved and to take theinitiative and lead. The InterContinental Hotels Group (IHG®)properties in Dubai Festival City consist of four hotel brands. These includethe luxury brand InterContinental, the superior upscale Crowne Plaza, thelavish long-stay InterContinental Residence Suites and the vibrant mid-scaleHoliday Inn (pre-opening). In addition to over 1000+ bedrooms, the fourproperties boast a selection of high quality restaurants and bars, animpressive 3,800 square meter Event Centre across two levels, the 5,000 squaremeters Festival Arena by InterContinental, the luxurious Spa InterContinental,state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for people who are friendly,welcoming and full of life to people to join over 1200 colleagues who arealways finding ways to make every guest’s experience an enjoyable one. Wevalue the passion and enthusiasm of our colleagues, and encourage you to shareyour passion when you work with us. At the moment we'relooking for an Account Executive Sales to join our InterContinental Residence Suites in Dubai Festival City. To proactively create and convert revenue opportunities for the InterContinentalResidence Suites from qualified corporate key accounts by planning andexecuting sales activities based on strategies and financial targets ( hotel revenue, room night goals) outlinedin the Hotel’s annual strategic business review plan. Additional key responsibilities are:1. Drive Total Revenue (Room, C&B,F&B) and sell to new, existing and prospective customers considering goalsset forth in the sales strategy, negotiating optimum rate for the benefit ofthe business. 2. Gain depth knowledge about the businessmodel, concept, market dynamics and trends, exhibitions and geographic areas ofthe client portfolios that is managed 3. Develop relationships across allbusiness units beyond the local market towards GCC and Levant Region basedoffices and possibly in the Americas, Europe as well as APAC within theclient’s organization. 4. To utilize IHG® sales tools in anappropriate manner to ease work processes and make the same more efficient andtransparent - IBP, Delphi, I-RFP, IHG Merlin, IHG Sales Source, AMG and IHGBusiness Club. 5. Consistently communicate “within” toshare market intelligence, provide feedback and ensure customer awareness withthe Hotels and to ensure planning and coordination of sales Qualifications Ideally, you'll have some or all of the following qualifications and experience we're looking for: Required Skills and Experiences: Bachelor from a university or hotel school preferably in Sales & Marketing or tourism/hotel managementProficient in oral and written English and preferably a 2nd languageOpera, DelphiMinimum of 1 year experience in the service industry and Sales & Marketing environment. In return we'll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to be yourself. At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®. To find out more about us or any other jobs with IHG® please look at www.ihg.com/careers Job: Sales Primary Location: IMEA_MiddleEast-United Arab Emirates-DU-Dubai Sep 24, 2017, 4:59:00 AM
-Source (Mitula)

Bar Supervisor, Vista Bar and Terrace at InterContinental Hotel – Dubai Festival City

( Job Number:DUB004404 ) Description Do you seeyourself as an Outlet Bar Supervisor – Vista Bar and Terrace? What'syour passion? Whether you're into triathlon, exploring new restaurants ordancing the tango, at IHG® we're interested in you. We love people who applythe same amount of passion and precision to their jobs as they do to theirhobbies. Imagine working for a company that gives you Room to beyourself. Our commitment to our people is to deliver room to have a greatstart, to learn and grow, to perform, to be recognized and rewarded, to beinvolved and to take the initiative and lead. TheInterContinental Hotels Group (IHG®) properties in Dubai Festival City consistof four hotel brands. These include the luxury brand InterContinental, thesuperior upscale Crowne Plaza, the lavish long-stay InterContinental ResidenceSuites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over1000+ bedrooms, the four properties boast a selection of high qualityrestaurants and bars, an impressive 3,800 square meter Event Centre across twolevels, the 5,000 square meters Festival Arena by InterContinental, theluxurious Spa InterContinental, state-of -the-art gymnasium facilities, andswimming pool facilities. Weare looking for people who are friendly, welcoming and full of life to peopleto join over 1200 colleagues who are always finding ways to make every guest’sexperience an enjoyable one. We value the passion and enthusiasm of ourcolleagues, and encourage you to share your passion when you work with us. Atthe moment we're looking for a Outlet BarSupervisor – Vista Bar and Terrace to join our team at InterContinental Hotels Group®in Dubai Festival City! The main responsibility of this role is to ensure the smooth conduct of the shift throughcustomer focused service delivery and effective staff supervision. Thesupervisor would have to promote the desired work culture around the five corevalues of Trust, Integrity, Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos. Additional key responsibilities are:· To conduct shift briefings to ensure hotel activitiesand operational requirements are known in the absence of the manager · To endeavour to resolve all complaints during shiftand to log all complaints in log book for further follow up · To supervise cash handling and banking procedures · To prepare daily banking and cash flow reports · To establish and instruct staff in cash securityprocedures · To deal with irregular payments · To supervise the maintenance of service equipment · To monitor standards of guest facilities and services · To control stock and monitor security procedures · To assist with menu and wine list creation · To supervise functions · To supervise outlet service Qualifications Ideally,you'll have some or all of the following competencies and experience we're looking for:· Minimum of 1 year previous experience in F&B · Excellent communication skills · Good command of English · The ability to demonstrate co-operation and trust withcolleagues, supervisors, teams and across departments · The ability to communicate well to ensure effectiveshift hand-overs · Flexibility and optimism in order to work in line withbusiness requirements · Decision-making skills so as to establish action plansand schedules for meeting departmental priorities In return we'll give you a competitive benefit package includingaccommodation, hotel discounts worldwide and the opportunity to progress yourcareer with IHG®. Most importantly, we'll give you the room to be yourself. At IHG® we are committed to developing our team and managing ourtalent and would encourage internal as well as external candidates to apply forany of our vacancies. Sowhat's your passion? Please apply on-line and tell us how you can bring yourindividual skills to IHG®. To find out more about us or any other jobs with IHG® please lookat www.ihg.com/careers Job: Bar Primary Location: IMEA_MiddleEast-United Arab Emirates-DU-Dubai Oct 3, 2017, 11:59:00 PM
-Source (Mitula)
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